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  • Expertise
    • Digital Marketing
    • Video Marketing
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    • Creative Studio
    • Print and Mailing Services
      • Marketing Express Program
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    • Free Consultation
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Archive for SOCIAL MEDIA MARKETING – Page 10

Posted by DBC Digital on
 October 26, 2011

Sitting Around the Social Media Campfire

Telling Stories around the Digital Campfire

 

I heard a friend of mine talking about a campfire analogy the other day.  He used it in relation to social media (Facebook, LinkedIn, and Twitter).  It’s about the best definition of social marketing I’ve heard yet.  When a brand uses social media to connect with its audiences (customers, prospects, etc.), it’s the digital version of sitting around a fire—swapping stories, watching how people react, listening to others chime in, the story’s thread being shaped and twisted by every participant, not just the story-teller.

This definition makes the social media space seem a whole lot less intimidating to marketing executives.  Yet, they are still uncertain about how to use social media as marketing tool.  Is it about branding or customer relationship management?  Is it both… or neither?

As with the campfire analogy, the most valuable lessons in social marketing are the simplest.  Too many marketers come to us setting out to create content with the goal of having people share it.  They’ve got it backwards.  People use social media primarily to make more meaningful connections with their friends and clients.  The goal should be to create content that helps them do that.

 

 

The other common mistake is the desire to get to a targeted number of “fans,” “friends,” or followers without having planned the value or relevance of your messages.  While not perfect, a good question to ask yourself is “What is my programming strategy?”

But even this viewpoint assumes people go to social platforms to consume, when, in fact, they primarily go to contribute and connect.  That is a different mindset and we have to shift our thinking to be effective in this arena.

The bottom line is that while we may treat the social media space as a new world, it is in fact, just a technology-enabled version of the more familiar campfire.

What do you think?  Do you have other suggestions on how to look at Social Meida to make it less intimidating for marketers?  Reply below and let us know!

Need help with Inbound marketing, direct marketing or strategy?  Give us a call at (303) 357-5757.

 

Categories : MESSAGING AND DESIGN, SOCIAL MEDIA MARKETING, STRATEGY
Posted by DBC Digital on
 October 20, 2011

Who’s Your Best Salesperson? (Hint: It should be your website!)

Who’s Your Best Salesperson? (Hint: It should be your website!)

Denver-metro based companies know that their website should be the “cookie jar” for communicating with both their current and potential customers. They know their site should be considered their “best salesperson.” So, when you are considering an update or redesign of your website, it’s very important to keep these priorities in mind.

Make Your Website Your Best Salesperson

 

Twelve Ways to Ensure You are Getting Your Money’s Worth!

If you think for a moment about what it is that a great salesperson does, you’ll realize that most of those strengths are things that your website should be able to do. For instance:

1. Is Appealing

Just like a salesperson, your online presence benefits from a clean, appealing image. Your image should represent your company and its personality in its best light.

2. Demonstrates value

Your Web redesign should focus on communicating the value that your company provides. Use simple, easy-to understand language that gets straight to the point. The goal is to show your visitors how you can benefit them.

3. Tracks down leads

During the first two phases of the buying process (initial research, recognition of the opportunity), your website needs to be easily “findable” on search engines by people looking for what you offer

4. Is an expert

Your website should convey the value of your products and services even more effectively than the best salesperson. It should be able to support your claim that you are an expert at what you do. You can ensure that your website can accomplish this goal by using including testimonials, video and dedicated products/services pages with detailed information.

5. Is accessible

There is a very good chance your potential customer will arrive at your blog before they see your home page when they are searching for your products or services.  As result, focus your redesign so that your blog in either a sub-domain of your main site (blog.company.com), or is within the same URL structure as your main website (company.com/sub-domain).

6. Adjusts the message according to the audience

The more complex your product or service is, the more likely your prospective client will have different stakeholders involved in the decision-making process.  During your design project, adjust your message to focus on these different decision-makers in various parts of your site (and your blog) to appeal to these different audiences.

7. Educates the prospect

Concentrate on demonstrating value first through your content. Create landing pages for each piece of content that is designed to help the prospect in that part of their decision-making process.  Don’t worry about  “selling” your product.

8. Answers Expected Questions

Your website is always available (well, at least it should be!). 24/7. Ensure that your site answers the prospect’s key questions and allows them to move to the next stage of their purchase.

9. Nurtures leads

A good salesperson makes sure that leads go through a process of qualification and ongoing support. A lead-nurturing campaign helps you maintain communication with your prospect as they move through the decision-making process.

10. Updates customers and prospects regularly

Every time you make an update to your product or service, your “best salesperson” should be ready to communicate those updates to your buyers. Be sure you use a robust Content Management System behind your website so that you can update your site frequently without having to go through your IT or web designer each time you need to make an update.

11. Offers Value-based Up-sells

“Would you like fries with that?”  Offer complementary/supportive products and/or services at every touch point. On every purchase there is likely an opportunity for the client to benefit from other things you can do for them.  Your website should be prepared to showcase those opportunities when appropriate.

12. Tracks their Performance

Of course, the main purpose of your website is to help you sell more of your products or solutions. Your “best sales person” always knows his or her numbers.  Be sure that all your web traffic and your key conversion points are measurable so you can constantly look for ways to help improve your best salesperson’s performance!

 

Seem like a lot to think about?  Give us a call at (303) 357-5757 if you would like more information.

 

Categories : SOCIAL MEDIA MARKETING, WEBSITE DEVELOPMENT
Posted by DBC Digital on
 October 5, 2011

Why is Inbound (Internet) Marketing Growing So Fast?

Why is Inbound (Internet) Marketing Growing So Fast?

While the Dow is bouncing around 12,000 again, the U.S. government continues to spend much more than it has, the economy is still striggling, and many traditional sales departments are hurting.

But, our blog today is about something more positive — the fact that, just as we saw over fourteen years ago when there was a burst in the Internet bubble, financial pressure is forcing companies to become more efficient. And just like then, these changes are forcing new, more effective uses of the Internet.

When the last downturn began, Denver businesses started shifting some of their marketing dollars to “search engine marketing” (SEM) because it was more measurable and targeted than traditional advertising, so it appealed to marketers with tightening budgets.


 

Inbound Marketing Saves Money

As the flat economy continues, businesses continue to look for ways to improve their efficiency. Denver companies have been moving expense dollars out of the more-expensive paid search (pay-per-click, banner ads, etc.) area and into areas like search engine optimization, content creation and social media platforms that help them get found in the “organic” (natural) search engine results.

These changes are driving a new era of marketing on the web – the era of “Inbound Marketing”.


Okay, so what is Inbound Marketing?

Inbound Marketing is about using marketing activities that are focused on helping you get found on the web by your customers when they need you, rather than interrupting their day when they don’t.

In traditional marketing, companies focus on using “interruptive” tactics to get the attention of their targets. They use approaches that are poorly targeted and that, by definition, must interrupt their prospects to be effective. They use cold-calls, magazine ads, T.V., and direct mail.

While many of these techniques are still useful, they are getting more and more expensive and the returns are weakening.

For instance, Caller ID now helps to block unwanted cold calls, DVRs make T.V. advertising less effective, spam filters now block mass emails and tools like RSS feeds (Really Simple Syndication) are making print and display advertising less effective.

It’s still possible to get a message out via these channels, but it costs more and the results are not as strong.


 

Denver Inbound Marketers are turning outbound marketing on its head.

Instead of interrupting prospects with television ads, Inbound Marketers create videos on YouTube and link them to their company’s web page. Instead of using display ads in magazines, they create their own blogs that their clients and prospects willingly subscribe to. Instead of just cold calling, they create useful content and tools on their website and find that prospects are calling them.

Instead of pushing their message into the marketplace over and over again with a hammer, they attract customers like a magnet.


 

The most successful Inbound Marketing campaigns have three important components:

1. Quality Content – Great content is the best foundation of a successful Inbound Marketing campaign. It is useful content that attracts potential customers to your site and your business.

2. Search Engine Optimization – Effective SEO makes it easier for potential customers to find your website and your great content. It is the way all effective marketers build their sites.  They use  “on-page” and “off-page” best practices to maximize their search engines rankings.

3. Social Media – Social media increases the reach of your quality content. When your great content is shared across networks of personal relationships, it becomes more “credible” and is more likely to attract those targeted prospects to your site.


 

Why Inbound Marketing Makes Sense

Since our economy has been stuck in “molasses mode “for a while now, more-and-more Denver-based companies have been turning to Inbound Marketing tactics because it they are a more efficient way of using marketing resources. As a result, their marketing ROI has been improving.

There are three specific ways Inbound Marketing can benefit traditional marketing:

(1) Less Expensive – Traditional marketing generally requires a bigger budget.  Either because you are purchasing ads, email lists or renting space at trade shows. Instead, Inbound Marketing is all about generating quality content on your website and blog and sharing it.   A blog costs nothing but your time to start. A Twitter Facebook and LinkedIn are free, too. Each can draw hundreds of customers to your site.

(2) Better Targeting – Traditional approaches such as cold-calls, direct mail and email are usually less effective because marketers don’t take the time to effectively segment their lists. You’re reaching out to a mass of individuals because of one or two attributes in a database instead of fine tuning your persona. When you engage in Inbound Marketing, you only talk to people who have “self-qualified” themselves. These people have shown an interest in your offering, so they are much more likely to be interested in your service or product.

(3) The Value of Inbound Marketing Grows Over Time – In order to maintain your ranking  at the top of Google’s pay-per-click results,  you need to maintain that expense each month. If instead, you invest that money in quality content creation that ranks naturally in Google’s organic results; you’ll be in those more effective results.

Inbound Marketing is Empowering

Now, as we continue to work in a challenging economy, online marketers are using the tools of this new read-write internet to become more efficient. They’re using social media, they’re publishing content and they’re optimizing it. They’re becoming Inbound Marketers.

wiley-coyote-helpWith the tools that have become mainstream over the last two to three years, the scale of any business can be unlimited. If you have a great product and the skills to communicate with your customers, you can compete with the biggest advertising budgets.

That is exciting, and for Denver’s small and medium businesses it’s empowering.

Need help in deciding how to take advantage of Inbound Marketing?  Give us a call at (303) 357-5757 or contact us here.

Greg Sherwood is CEO of DBC Digital, a marketing agency based in Denver, Colorado.  With over 30 years of marketing experience with traditional and inbound (internet) marketing, Greg helps mid-sized businesses get a better return on their marketing dollars.  

You can reach Greg at (303) 357-5757 or at dbc@dbcdigital.com

Categories : INTERNET MARKETING, PPC ADVERTISING, SOCIAL MEDIA MARKETING, STRATEGY, WEBSITE DEVELOPMENT
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